Terms & Conditions
These terms are the agreement between you and Flagship Ads when you create an account, take ad account access from us, or spend a single rupee through our infrastructure. We have written them the way we actually work — no surprises buried in clause 40.
01 Agreement to these terms
By submitting the signup form, messaging us to activate an account, or using any ad account we provide, you agree to these terms and to our Privacy Policy. If you are agreeing on behalf of a company, you confirm you have the authority to bind it.
If you do not accept these terms, please do not use the service.
02 What we provide
Flagship Ads supplies advertising infrastructure and support, which may include:
- Ad account access — provisioning Meta ad accounts with agency-level trust and higher starting spend limits.
- Billing and top-ups — funding your accounts and reconciling spend.
- Account health support — help with policy reviews, appeals and Business Manager configuration.
- Advisory — campaign structure, scaling and creative feedback where included in your plan.
We are an independent service provider. We are not Meta Platforms, Inc., not an affiliate of Meta, and not endorsed by them. Facebook, Instagram and Meta are trademarks of their respective owners.
03 Eligibility and your account
- You must be at least 18 and able to enter a binding contract.
- The name, phone number and email you submit must be accurate and yours to use.
- You are responsible for everything that happens under your account and for keeping your access secure.
- Tell us immediately if you suspect unauthorised access.
We may refuse, suspend or close an account if the information given is false, or if the business does not meet our onboarding criteria.
04 Ad account access
Ad accounts we provision remain under our management and are licensed to you for the duration of the engagement. You get the access needed to run and monitor your campaigns.
- Accounts must be used only for the business and products you disclosed at onboarding.
- You may not resell, sublicense, rent or share access with a third party without our written consent.
- You must comply with Meta’s Terms of Service, Advertising Standards and Community Standards at all times.
- Any assets, pixels or catalogues you connect stay yours, and we return or disconnect them when the engagement ends.
Using a managed account for a business you did not disclose is the single fastest way to get it restricted. Tell us before you launch a new brand and we will set it up properly.
05 Fees, commission and top-ups
- Commission — we charge a spend-based commission of up to 5%. Your exact rate depends on monthly volume and is confirmed in writing before you spend anything.
- Top-ups — ad accounts are prepaid. Funds must clear before spend is credited.
- Taxes — quoted rates exclude GST or any other applicable tax, which is added to your invoice.
- Transaction costs — bank charges, payment gateway fees and currency conversion losses are passed through at cost.
- No hidden fees — we do not add setup charges or platform fees that were not agreed in advance.
We may revise commission rates with at least 30 days’ notice. If a new rate does not work for you, you can withdraw your remaining balance and stop using the service before it applies.
06 Refunds and balances
- Unspent balance can be refunded to the original payment method, less transaction costs and any commission already earned.
- Refund requests are processed within 14 business days of verification.
- Spend already delivered by Meta is non-refundable, including spend on campaigns that underperformed.
- If Meta credits us for a billing error on your account, we pass that credit on to you in full.
07 Your responsibilities
- Own or hold the rights to every image, video, font, logo and claim in your creatives.
- Make sure your landing pages work, load quickly and match what the ad promises.
- Publish clear pricing, shipping, refund and contact information on your website.
- Fulfil orders and answer customers — high complaint rates hurt account health for everyone.
- Hold any licences your industry requires and follow the advertising laws of every country you target.
08 Prohibited advertising
You may not use our accounts to promote:
- Counterfeit, replica or stolen goods, or anything that infringes someone’s trademark or copyright.
- Illegal drugs, weapons, or products banned in the countries you are targeting.
- Financial schemes promising guaranteed returns, or any pyramid or Ponzi structure.
- Deceptive claims, fake testimonials, fake countdowns, fake scarcity or misleading before-and-after imagery.
- Adult content, hate speech, harassment or content that exploits a tragedy.
- Cloaking, redirect chains, or any attempt to show reviewers a different page from real users.
Breaching this section is a material breach. We may pause your campaigns immediately and without refund of commission already earned.
09 Restrictions and bans
Meta makes its own enforcement decisions and can restrict an ad account, page or business asset at any time, sometimes with no stated reason. We will appeal on your behalf and use every channel available to us.
We cannot guarantee a restriction will be lifted, and we are not liable for revenue lost while an account is under review. If an account cannot be recovered we will work with you to migrate to a replacement as quickly as possible.
10 No guarantee of results
Any figures we share — return on ad spend, cost per acquisition, activation times or client averages — are historical or illustrative. They are not a promise of what your business will achieve.
Advertising results depend on your product, pricing, market, creative and operations, and on platform factors outside anyone’s control. The service is provided on an “as is” and “as available” basis without warranties of any kind, to the fullest extent the law allows.
11 Intellectual property
You keep ownership of your brand, creatives, product data and customer lists. You grant us a limited licence to use them purely to deliver the service.
We keep ownership of our systems, dashboards, templates, processes and documentation. Nothing in these terms transfers that to you. Where we produce creative work for you as part of a paid engagement, ownership passes to you once the related invoice is paid.
12 Confidentiality
Each side may see the other’s non-public information — margins, supplier terms, performance data, pricing. Both of us agree to keep it confidential, use it only for this engagement, and protect it with at least reasonable care. This obligation survives the end of the agreement by three years.
13 Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, including lost profits, lost revenue, lost data or loss of goodwill, even if warned such loss was possible.
Our total aggregate liability for any claim is limited to the commission you paid us in the three months immediately before the event giving rise to the claim. Nothing here limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.
14 Indemnity
You agree to indemnify Flagship Ads, its team and partners against claims, damages, penalties and reasonable legal costs arising from your products, your creatives, your claims about them, your breach of these terms, or your breach of any platform policy or applicable law.
15 Termination
- You may stop using the service at any time by telling us in writing. There is no lock-in period.
- We may terminate with 14 days’ notice, or immediately for a material breach, fraud, chargeback abuse, or repeated platform violations.
- On termination we settle outstanding invoices, return any eligible balance under section 6, and revoke ad account access.
- Sections on fees owed, confidentiality, intellectual property, liability, indemnity and governing law survive termination.
16 Governing law
These terms are governed by the laws applicable in Mumbai, Maharashtra, India, and the courts there have exclusive jurisdiction over any dispute.
Before starting formal proceedings, both sides agree to try to resolve the issue in good faith within 30 days of written notice. Most problems are solved with one honest conversation.
17 Changes to these terms
We may update these terms as the service evolves. The date at the top shows the current version, and we will give notice by email or WhatsApp before a material change takes effect. Continuing to use the service after that means you accept the new terms.
18 Contact us
Anything in here you want explained in plain English? Ask us.