Privacy Policy
Flagship Ads exists to get advertisers onto Meta faster, and that means we handle real business data every day. This page explains, in plain language, exactly what we collect when you sign up, why we need it, who we share it with, and the control you keep over it.
01 Who we are
Flagship Ads (“Flagship Ads”, “we”, “us”) provides agency-grade Meta advertising infrastructure: managed ad account access, spend limits, billing support and campaign guidance for businesses that advertise on Facebook and Instagram.
This policy covers the signup page you just used, our website at flagshipads.com, our WhatsApp support line, and any ad accounts we provision on your behalf. We are the data controller for the information described here, which means we decide why and how it is used.
02 Information we collect
We only ask for what we genuinely need to open and support your account.
You give us directly
- Contact details — your full name, mobile number and email address, submitted through the signup form.
- Business details — company or brand name, website, product category and the countries you advertise in, usually shared over WhatsApp during onboarding.
- Billing information — the amounts you top up, invoices and payment references. Card and bank details are handled by our payment providers and never stored on our servers.
- Support conversations — the messages, screenshots and files you send us so we can resolve an issue.
We collect automatically
- Technical data — IP address, browser type, device type, operating system and referring page.
- Usage data — which pages you viewed, how far you got in the signup flow, and whether a submission succeeded or failed.
We do not ask for your Facebook or Instagram password, and no one from Flagship Ads will ever request it. Access is always granted through Meta Business Manager, which you can revoke yourself at any time.
03 How we use your information
- To create and activate your account — verifying your number, setting up ad account access and matching you to the right spend tier.
- To support you — replying on WhatsApp or email, troubleshooting rejected ads, and escalating account issues to Meta where needed.
- To bill you correctly — calculating commission, issuing invoices and reconciling top-ups.
- To keep the service safe — detecting fraud, duplicate signups, chargeback abuse and policy-violating advertising.
- To improve the product — understanding where people drop out of onboarding so we can fix it.
- To meet legal obligations — tax records, accounting requirements and responding to lawful requests.
We rely on the performance of our contract with you for most of the above, our legitimate interest in running a secure business for fraud prevention and product improvement, and your consent for optional marketing messages.
04 Meta and ad platform data
When we manage advertising for you, we may see campaign structures, audience settings, creative assets, spend figures and performance reports inside your ad accounts. We treat all of it as your confidential business information.
- We use it only to run, optimise and report on your campaigns.
- We do not use your creatives, audience lists or results to benefit another client.
- We may cite anonymised, aggregated performance ranges in marketing material — never your brand name, spend or assets without written permission.
Meta Platforms, Inc. processes this data under its own terms and privacy policy. Anything that happens inside Meta’s systems, including review decisions and account restrictions, is governed by their policies rather than ours.
05 How we share information
We do not sell your personal information, and we do not rent or trade contact lists. We share data only in these situations:
- Service providers — hosting, spreadsheet and CRM tools that store your signup record, messaging platforms such as WhatsApp, and payment processors. They act on our instructions only.
- Advertising platforms — Meta and, where you ask for it, other networks, so accounts can be provisioned in your name.
- Professional advisers — accountants and lawyers bound by confidentiality.
- Legal and safety — where required by law, court order or regulator, or to protect our rights, users and systems.
- Business transfers — if the business is merged or acquired, your data may move to the new owner under this same policy.
06 Cookies and analytics
Our signup page keeps things light. We use strictly necessary storage to remember your progress between steps, and we may use privacy-respecting analytics to count visits and measure how many people complete the form.
If we run remarketing pixels, they are disclosed in a cookie banner and you can decline them without losing access to the service. You can also block or delete cookies in your browser settings, though the signup flow may not remember your details if you do.
07 How long we keep it
- Signup enquiries that never convert — up to 24 months, then deleted.
- Active client records — for the life of the relationship.
- Financial and tax records — for as long as the law requires, typically eight years.
- Support conversations — up to 36 months, so we have history if an old issue resurfaces.
When a retention period ends we delete the data or irreversibly anonymise it.
08 How we protect it
Data is transmitted over encrypted connections and stored in access-controlled systems. Only team members who need your information to do their job can reach it, accounts use multi-factor authentication, and access is removed the day someone leaves.
No system is perfectly secure. If a breach ever affects your personal data, we will notify you and the relevant authority without undue delay and tell you what to do next.
09 Your rights and choices
Depending on where you live, you can ask us to:
- Access a copy of the personal data we hold about you.
- Correct anything inaccurate or out of date.
- Delete your data where we have no ongoing legal or contractual reason to keep it.
- Restrict or object to certain processing, including direct marketing.
- Port your data to another provider in a machine-readable format.
- Withdraw consent at any time, without affecting anything done beforehand.
Email hello@flagshipads.com and we will respond within 30 days. We may ask a question or two to confirm it is really you.
10 WhatsApp and marketing
Signing up tells us you are happy to be contacted about your account on the number you gave us, including over WhatsApp. Those are service messages and are necessary to activate and run your ad accounts.
Promotional messages are separate. You can opt out at any time by replying STOP on WhatsApp or using the unsubscribe link in any email, and we will keep sending only the essential account notices.
11 Children’s privacy
Our services are built for businesses and are not directed at anyone under 18. We do not knowingly collect data from children. If you believe a minor has given us information, contact us and we will delete it promptly.
12 International transfers
We work with global providers, so your data may be processed outside your home country, including in the United States and the European Union. Where that happens we rely on recognised safeguards such as standard contractual clauses, and we require every provider to protect your data to the standard described in this policy.
13 Changes to this policy
We update this page when our practices change. The date at the top always reflects the current version. If a change materially affects your rights we will tell you by email or WhatsApp before it takes effect, and continuing to use the service afterwards means you accept the updated policy.
14 Contact us
Questions about privacy, or want to exercise one of your rights? Reach us here: